Helping you to achieve the exceptional

Name: BFY Group
Price range: $

Ready for change? Let’s make it happen. Work with our Energy, Utilities, and Financial Services experts to overcome your biggest challenges, improve performance, and unlock opportunities.

Our Services

Services & Capabilities

Empowering businesses to aim higher and deliver lasting transformational improvements. Our expertise covers the most disruptive challenges in Energy, Utilities, and Financial Services, providing solutions that set you up for success now, and in the future.

Customer Debt

Enhance your approach to managing debt, through optimised collections and the fair treatment of your customers.

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Transformation

Get ahead of the competition by unlocking the benefits of transformational change.

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Operations & Service

Take performance and service quality to the next level, by embedding the core principles of Operational Excellence.

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Strategy & Commercial

Empower your decision making and think differently, with market intelligence and actionable strategic insight.

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Ian Barker, Managing Partner at BFY Group.

Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.

Ian Barker

Managing Partner

How We Can Help

Real-world experience for your most disruptive problems

BFY Group is the trusted consultancy for change in Energy, Utilities, and Financial Services. We offer a unique blend of insight and practical know how, empowering our clients to outperform their competition and achieve exceptional results.

Most of our team have had careers in the industry before specialising as Consultants, adding an invaluable layer of real-world experience to our knowledge, toolkits, and playbooks. Together, we’re committed to tackling the most complex challenges in Energy, Utilities, and Financial Services - the kind that can transform the way you work, and your bottom-line performance. We've supported 75% of the Energy retail market across our four main service areas, along with an increasingly large number of Water suppliers.

Our experience means we know what’s required to deliver success today, and continue it tomorrow. This makes partnering with us memorable and powerful. We’re an awesome team, embracing innovation and creativity to deliver lasting results. But don't just take our word for it, keep scrolling to see our client case studies and project results.

In 2024, the Financial Times featured BFY Group in their list of the UK's Leading Management Consultants - receiving four awards across Energy and Utilities, Strategy, Operations, and Finance and Risk. We're also recognised as one the UK's Best Workplaces in Professional Services and Consulting, as awarded by Great Place To Work in 2023.

Our Services

Interested in working with us? We're here when you're ready.

How can we help?

Sharing market-leading knowledge and experience, to help you achieve the exceptional in Debt, Transformation, Operations, and Strategy.

What can we deliver?

Solving your most disruptive challenges at the root cause, unlocking material benefits that improve your bottom-line performance.

Members of the BFY Group team sat together in the BFY office.

Case Studies

Celebrating our clients’ success

Emma Kassim, Senior Consultant at BFY Group

Debt

Project Lead: Emma Kassim

Cash recovery initiatives deliver ~£275m benefit for large Energy supplier

Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.

Jonathan Paton, Senior Manager at BFY Group.

Debt

Project Lead: Jonathan Paton

Collections improvements deliver ~£5m cash for Water retailer

We supported a B2B Water retailer with a series of collections improvements, achieving a cash uplift of ~£5m in five months.

Debt

Project Lead: Kev Brown

£4.5m in Bad Debt benefits for large energy retailer

We helped a large energy retailer to generate immediate in-year debt benefits through tactical interventions. Our programme delivered ~£4.5m in Bad Debt benefit and ~£8.5m in cash collection, all while maintaining customer and productivity measures within the operation.

Case Studies

Delivering exceptional results

Read the headlines from our recent projects

~£6m cash benefit

For large energy retailer through tactical debt treatments

~50% improvement

In lead time through Operational Excellence at B2B energy supplier

Icon of a chart displaying an upward trend with the outline of a person at the end of the chart.

~167% improvement

In productivity for large energy supplier through reduced hand offs and resolution timescales

Icon showing a stack of coins with an arrow facing upwards on the final stack.

~£4m cash benefit

For B2B water supplier through increased cashflow in a debt improvement programme

FT Leading Management Consultants

Exceptional Client Results

Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director

Latest News

Insight from industry experts

Energy Market Strategy and Commercial

Energy Switching - A return to the Big Six?

A familiar pattern is emerging in the Energy market. Analysis of switching behaviour and market share shows a concentrated landscape, dominated by six large suppliers. This leads us to ask – have we returned to the market structure of the 2010s? And where does this go next?

Broken umbrella blown over onto the sand on a beach.

Energy Market Debt

Pre-payment debt has increased 100% to £1bn since Q4-21

Over the past two years we’ve seen pre-payment meter (PPM) debts continuing to rise, and as of Q3-2023 they now stand at £1bn The amount of customers using their PPM to repay a debt has risen by 40% (up 220k to 750k), and the average debt balances have also risen by 40% (up £400 to £1,300) - resulting in a 100% (up £500m to £1bn) increase in total pre-payment meter debt.

Energy Market Strategy and Commercial

Could we see a Price Cap of £1,650 from April?

Based on the observation window so far, and a modelled view of the remaining window, we could see a Q2-24 Price Cap of ~£1,650 but a +/- £100 uncertainty. This gives a latest range of £1,550 - £1,760. By mid-January, we expect price uncertainty to be +/- £30 as the window closes out.

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